1. Purpose and Scope
This document sets out the Responsible Gaming policy of Grey Eagle Resort & Casino. It defines the obligations of the establishment and the responsibilities of players in relation to safe and controlled participation in gaming activities. This policy applies to all individuals who access gaming services at Grey Eagle Resort & Casino and is consistent with applicable Canadian provincial gaming regulatory requirements.
Gambling is intended to be a form of entertainment. It must not be treated as a source of income, a method of recovering financial losses, or an activity conducted with borrowed funds. Grey Eagle Resort & Casino recognises that gambling can present risks for certain individuals and maintains procedures to minimise harm and support those who may be affected.
2. Regulatory Framework
Grey Eagle Resort & Casino operates within the Canadian gaming regulatory environment. Gaming in Canada is governed at the provincial level, with each province maintaining its own regulatory authority responsible for licensing, compliance, and responsible gaming standards. Operators are required under provincial frameworks to implement responsible gaming programs as a condition of their authorisation to conduct gaming activities.
Responsible gaming obligations in Canada include, but are not limited to, providing player protection tools, maintaining staff training programs, offering access to self-exclusion, and connecting individuals with support services. These requirements are established by provincial gaming regulators and are mandatory conditions of lawful operation.
3. Minimum Age Requirement
Participation in gaming activities at Grey Eagle Resort & Casino is restricted to individuals who are 19 years of age or older. This is the minimum legal age for gambling in the applicable jurisdiction. Grey Eagle Resort & Casino enforces age verification procedures to prevent underage individuals from accessing gaming areas or services. Any individual who cannot provide valid proof of age upon request will be denied access.
4. Player Responsibilities
Players who engage in gaming activities at Grey Eagle Resort & Casino are expected to adhere to the following principles:
- Establish a fixed budget for gambling before commencing play and do not exceed that amount.
- Set a time limit for each gaming session and adhere to it.
- Treat any financial loss as the cost of entertainment, not as a debt to be recovered.
- Do not attempt to recover losses by continuing to gamble beyond established limits.
- Do not borrow money for the purpose of gambling.
- Do not gamble under the influence of substances that impair judgement.
- Ensure that gambling does not interfere with personal, professional, or financial responsibilities.
5. Player Protection Tools
Grey Eagle Resort & Casino provides access to tools that allow players to manage their gaming activity. These tools are available to all registered or participating players and are designed to support informed and controlled gambling behaviour.
Available tools include:
- Deposit Limits - Players may set a maximum amount that can be deposited within a defined period. Once a limit is set, it cannot be increased immediately and is subject to a mandatory review period before any upward adjustment takes effect.
- Loss Limits - Players may establish a cap on the total amount that may be lost within a specified timeframe.
- Session Time Limits - Players may define a maximum duration for individual gaming sessions. A notification is issued when the limit is reached.
- Reality Checks - Periodic reminders are provided during active sessions to inform players of the time elapsed since the session began.
- Time-Out Periods - Players may request a temporary suspension of their account or access for a defined short-term period. During a time-out, access to gaming is not available.
- Self-Exclusion - Players may apply for a formal self-exclusion, which results in the suspension of access to gaming for a specified period. Self-exclusion requests are processed in accordance with the procedures set out in Section 6 of this policy.
6. Self-Exclusion Procedure
Self-exclusion is a voluntary program that allows a player to formally restrict their own access to gaming at Grey Eagle Resort & Casino for a defined period. The following conditions apply:
- Self-exclusion requests must be submitted through the designated process established by Grey Eagle Resort & Casino or the applicable provincial self-exclusion program.
- Once a self-exclusion is in effect, the individual is prohibited from accessing gaming services for the duration of the exclusion period.
- Grey Eagle Resort & Casino will take reasonable steps to enforce the exclusion, including identification checks and removal from marketing communications.
- Self-exclusion periods cannot be shortened once initiated. Requests to extend an exclusion period may be submitted at any time.
- Upon expiry of a self-exclusion period, reinstatement of access is not automatic and requires a formal request subject to applicable procedures.
Players in Alberta may also access the provincial self-exclusion program administered through Alberta Gaming, Liquor and Cannabis (AGLC). Information on provincial self-exclusion programs is available through the relevant provincial regulator.
7. Staff Training and Obligations
All staff at Grey Eagle Resort & Casino who interact with players or who work in gaming areas receive training in responsible gaming practices. This training covers the identification of indicators of potentially problematic gambling behaviour, the procedures for offering assistance and information to affected individuals, and the referral pathways to support services.
Staff are required to:
- Respond appropriately when a player displays signs of distress, disorientation, or loss of control related to gambling.
- Provide information about available responsible gaming tools and support services upon request or when indicators of concern are observed.
- Enforce age verification and self-exclusion procedures consistently.
- Refrain from encouraging excessive gambling or extending credit to players.
8. Identification of Problem Gambling
Grey Eagle Resort & Casino monitors gaming activity for indicators that may suggest problematic gambling behaviour. Indicators may include, but are not limited to, extended uninterrupted gaming sessions, visible distress, repeated attempts to access funds, or requests for credit or loans.
When such indicators are observed, staff are authorised to approach the individual, provide information about available tools and support, and, where appropriate, refer the individual to professional support services.
9. Support Services and Resources
Grey Eagle Resort & Casino provides access to information about external support organisations for individuals who may be experiencing difficulties related to gambling. The following resources are available to players in Canada:
Gamblers Anonymous Canada
Phone: 1-855-222-5542
Email: [email protected]
GameSense (British Columbia and Alberta)
Website: GameSense.ca
GameSense Info Line (Alberta): 1-833-447-7523
PlaySmart (Ontario)
Website: PlaySmart.ca
Help Line: 1-833-888-2306
YourBestBet (Nova Scotia)
Website: YourBestBet.ca
ResponsibleGambling.org
National resource operated by the Responsible Gambling Council
GamTalk
Online peer support community for individuals affected by problem gambling
Connex Ontario
Mental health, addiction, and gambling support directory for Ontario residents
Players are encouraged to contact these organisations directly if they have concerns about their gambling behaviour or the behaviour of someone they know.
10. Advertising and Communications
Grey Eagle Resort & Casino conducts its marketing and communications activities in accordance with the Code for Responsible Gaming Advertising administered through Ad Standards. This code prohibits advertising that misrepresents the likelihood of winning, depicts excessive or continuous gambling as acceptable, targets minors or vulnerable individuals, or suggests that gambling is a solution to financial or personal difficulties. Communications regarding inducements and bonuses are restricted to appropriate channels as defined by the applicable advertising standards.
11. Policy Review
This Responsible Gaming policy is reviewed on a periodic basis to ensure continued alignment with applicable provincial regulatory requirements and evolving responsible gaming standards. Updates to this policy will be published and made available to players. Continued participation in gaming activities at Grey Eagle Resort & Casino following any update constitutes acknowledgement of the revised policy terms.
12. Contact
For questions regarding this Responsible Gaming policy or to request access to player protection tools, players may contact Grey Eagle Resort & Casino directly through the official contact channels available at the establishment or on the official website.